Frequently Asked Questions

CAN I GET MORE VIDEOS EDITED PER MONTH THAN WHAT IS ON THE PLAN?
Yes, you can top with an additional 2 videos per month based on your per video rate for your selected the plan.
WHAT IF I WISH TO EDIT MORE VIDEOS PER MONTH?
Please contact the sales team, this would be an Enterprise Agreement. We offer tailor-made solutions to suit each customer’s unique needs.
CAN I ROLL OVER NON EDITED VIDEO CREDIT TO ANOTHER MONTH?
Unfortunately, no.
CAN I CANCEL MY SUBSCRIPTION, WILL IT BE REFUNDED?

When cancelling a monthly subscription, all future charges associated with future months of your subscription will be cancelled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current monthly billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current monthly billing period.

When cancelling an annual subscription, all future charges associated with future years of your subscription will be cancelled. You may notify us of your intent to cancel at any time; your cancellation will become effective at the end of your current annual billing period. You will not receive a refund, prorated or otherwise, for the remainder of the annual term. However, your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current annual billing period.